Careers

Since 1935,
Destinations Credit Union has operated as a not-for-profit, member-owned and
operated financial institution. Destinations Credit Union exists to promote
thrift and a source of low-cost credit for individual members. In essence, our
only reason for being is to help our members do better financially.

 Are you ready to join us on our mission?

Core Values Guide Us

●    Passionate – about our members and their financial well-being and about the credit union difference

      Respectful – giving and receiving respect in all our dealings with members and co-workers

      Exceeding Expectations – going above and beyond what is called for in any given situation

      Forward Thinking/Visionary – a proactive approach to members’ needs and becoming comfortable with the uncomfortable

Open Positions

General Summary

Responsible for providing exceptional member service, banking solutions that will deepen existing members relationships with Destinations CU and generating revenue. Provides answers to routine inbound call inquiries regarding the credit union’s products, services, and promotions. Provides over the phone member advice, explore opportunities to cross-sell the best suitable products and services, and evaluates their financial needs in every interaction to generate loan business that in turn will assist our members in meeting their financial goals. In addition, performs routine savings, checking, and loan account transactions with members.

Major Duties & Responsibilities

• Actively promotes a need-based sales and service culture as outlined by Destinations CU mission, vision, and values while always providing a stellar member experience.
 
• Represents the Credit Union in a professional manner and maintains positive member relations by providing guidance and relevant information related to features and benefits of all products and services offered by Destinations credit union.
 
• Observes all required verification protocols, obtains the appropriate documentation to remain BSA and Patriot Act compliant.
 
• Strictly performs the member verification per Destinations MIP on every interaction, prior to initiating any requests or transactions.
 
• Performs the review of all new memberships recently established while observing the appropriate time frames.
• Keeps track of all products and services cross-sold.
 
• Interviews potential borrowers to determine the viability of a loan request. Self-initiates loan applications, analyzes the information and supporting documents gathered based on the credit union’s policy. Prepares and submits loan files for processing.
 
• Provides updates regarding the status of a submitted loan applications.
 
• Implements outreach efforts regarding consumer loan products to develop new and increase / expand lending product penetration.
 
• Able to process transactions for members via telephone, including but not limited to transfers, loan payments and new share opening with same day funding.
 
• Performs other job-related duties as assigned by the Branch Manager and/or the VP of Branch Operations.
 
• Must be able to work a minimum of two Saturday shifts per month.

Requirements

Education & Experience

A High School Diploma or equivalent is required, college is preferred. Bilingual English & Spanish is preferred Must have a minimum of three (3) years of experience in member service, call center environment, general knowledge of consumer lending. Prior sales experience and knowledge of IRA rules and regulations is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.

Interpersonal Skills

A significant level of trust and diplomacy is required, in additions to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral, written). Must possess an adequate business-like personal presentation.

Required Compliance Courses

Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.

Must have a positive credit rating and be eligible for bonding.

Qualified applicants can send their resume to employment@destinationscu.org 

General Summary

Responsible for providing exceptional member service, banking solutions that will deepen member relationships with Destinations CU and generating revenue. Provides one-on-one member advice, explores opportunities to cross-sell the best suitable products and services, and evaluates their financial needs in every interaction to generate loan business that in turn will assist our members in meeting their financial goals. In addition, performs routine savings, checking and loan account transactions for members.

Major Duties & Responsibilities

• Actively promotes a need-based sales and service culture as outlined by Destinations CU mission, vision, and values, while always providing a stellar member experience.
 
• Represents the Credit Union in a professional manner and maintains positive member relations by providing guidance and relevant information related to features and benefits of all products and services offered by Destinations credit union.
 
• Observes all required verification protocols, obtains the appropriate documentation to remain BSA and Patriot Act compliant.
 
• Strictly performs the member verification process per Destinations MIP on every interaction, prior to initiating any requests or transactions.
 
• Establishes new memberships and opens new shares with same day funding.
 
• Performs the new member onboarding on all recently established memberships within the established time frames, keeping track of all products and services cross-sold.
 
• Performs IRA transactions such as opens accounts, close accounts, add funds, and completing withdraws.
 
• Interviews potential borrowers to determine the viability of a loan request. Self-initiates loan applications, analyzes the information and supporting documents gathered based on the credit union’s policy. Prepares and submits loan files for processing.
 
• Provides updates regarding the status of a submitted loan applications.
 
• Implements outreach efforts regarding consumer loan products to develop new and increase / expand lending product penetration.
 
• Able to process transactions for members in person or via telephone, including but not limited to deposits, withdrawals, transfers, and loan payments.
 
• Must balance cash drawer daily and assist in branch settlement as needed. Will locate and correct discrepancies as they occur.
 
• Performs other job-related duties as assigned by the Branch Manager and / or the VP of Branch Operations.
 
• Must be able to work a minimum of two Saturday shifts per month.

Requirements

Education & Experience

A High School Diploma or equivalent required, college is preferred. Bilingual English & Spanish is preferred. Must have a minimum of three (3) years of experience in member service and general knowledge of consumer lending. Knowledge of IRA rules and regulations. Prior sales experience is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.

Interpersonal Skills

A significant level of trust and diplomacy is required, in additions to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral, written). Must possess an adequate business-like personal presentation.

Required Compliance Courses

Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.

Must have a positive credit rating and be eligible for bonding.

Qualified applicants can send their resume to employment@destinationscu.org 

General Summary

Responsible for providing exceptional member service, banking solutions that will increase membership relationships with Destinations CU and generating revenue. Performs savings, checking, and loan account transactions with new and existing members. Evaluates members financial needs, providing one-on-one member advise, and explores opportunities to cross-sell the best suitable products and services. Generates referrals for both the Member Service and Lending departments.

Major Duties & Responsibilities

Performs routine member transactions, including but not limited to deposits, withdraws, loan payments, cash advances, transfers, and check cashing (verifying negotiability) for members in person and via the telephone.
 
• Actively promotes the needs-based sales and service culture set forward by Destinations CU mission, vision, and core values. Always providing an exceptional member experience.
 
• Evaluates members financial needs, creates the necessary awareness, and actively looks for opportunities to generate referrals with cross-selling of all Destinations CU products and services.
 
• Conducts daily settlement of individual cash drawer and other transactions, making sure that all items are in balance. Locates and corrects any discrepancies.
 
• Assists members with payroll direct deposit inquiries. Verifies contact information is updated.
 
• Complies will a federal, state, and organizational policies, procedures, and processes including but not limited to the Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and robbery procedures.
 
• Adheres strictly to the member verification process per Destinations CU Member Identification Program (MIP) with every member interaction, prior to conducting any transactions.
 
• May assist with ATM settlement and cash shipment process.
 
• Performs other job-related duties as assigned by the Branch Manager and/or the VP of Branch Operations.
 
• Must be able to work a minimum of two Saturday shifts per month.

Requirements

Education & Experience

A High School Diploma or equivalent is required, college is preferred. Bi-lingual English and Spanish is preferred. Must have a minimum of six (6) months experience in Customer / Member Service and cash handling. Prior sales experience is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact in providing assistance and information. Must be well organized, a team player, and have the ability to multitask. Excellent communication skills (oral & written) are required. Must possess an adequate business-like personal appearance.

Required Compliance Courses

Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.

Must have a positive credit rating and be eligible for bonding.

Qualified applicants can send their resume to employment@destinationscu.org 

GENERAL SUMMARY

Responsible for the overall direction of the branch operations, ensuring the delivery and consistency of an exceptional member service. Ensures meeting the financial, operational, organizational goals by establishing and deepening existing relationships with Destinations Credit Union. Has the ability to make independent decisions and to generate revenue while remaining in Compliance. Trains, coaches, and mentors the branch staff to ensure observance of

Policies and Procedures. Addresses all Member’s requests, inquiries, and ensures all applicable documentation is completed in an accurate and timely manner.

MAJOR DUTIES & RESPONSIBILITIES

  • Leads, promotes, and contributes to the success and maintenance of a needs-based sales and service culture set by Destinations CU mission, vision, and core values, always providing an Exceptional Member Experience.
  • Responsible for ensuring that all branch staff interactions are conducted using the Standard Interaction Protocols.
  • Accountable for the Needs-Base Cross-Sell training and coaching of the branch staff. Makes sure that branch staff proactively seeks opportunities to cross-sell all credit union products and services.
  • Performs all transactions, such as loan disbursements, deposits, withdrawals, transfers, wire transfers (inquiries / follow ups / maintenance), address changes, and loan payments. Balances financial transactions daily and maintains member contact files by updating all necessary documentation and systems on a timely basis
  • Maintains a thorough understanding of the ATM, Shared Branch and Debit Card network in order to assist members with related problems and to process lost/stolen ATM and Debit Card. Issues new Debit cards for members, as appropriate.
  • Represents Destinations Credit Union in public events as appropriate in its relationship with Members and local Community.
  • Assists with the resolution of complex account servicing and error resolution issues, including those escalated by other branch staff. Provides coaching to staff to improve and minimize future problems and / or escalations.
  • Makes business decisions based on usual authority of an Assistant Branch Manager and as outlined by Senior Leadership.
  • Maintains a cohesive and highly motivated staff to satisfy member’s financial needs.
  • Identifies areas of improvement for cost efficiency and recommends the creation and/or modification of Policies and Procedures as needed. Taking note of any trends in Operations and Deposit Services.
  • Demonstrates leadership, proactively assists other CU colleagues when needed, as well as, actively participating, and facilitating huddles and training sessions.
  • Directs all branch day to day activities to ensure they are in compliance with the established Credit Union Policies, Procedures, and regulations pertaining to the Bank Secrecy Act, and other regulatory requirements.
  • May exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
  • Maintains close communication and collaboration with Business Relationship Manager.
  • Communicates effectively with staff, vendors, and management.
  • Performs other job-related duties as assigned by the Business Relationship Manager.

REQUIREMENTS

Education & Experience

A High School Diploma or equivalent required, College degree is preferred. Must have a minimum of 5 years in relevant experience with similar leadership positions, meeting goals and deadlines. Must have a proven track record of being capable of establishing and deepening existing member relationships. Should possess effective written and verbal presentation skills. Ability to effectively manage multiple priorities requiring attention to detail. The ability to motivate or influence others is a material part of this position. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.

Interpersonal Skills

Strong interpersonal skills are essential, including maintaining positive relationships and excellent internal and external member service abilities which may require some discussion. Must have strong organizational skills, be flexible, detail oriented, self – motivated, and work independently. A significant capacity to lead a team is required, as well as a substantial level of trust and diplomacy is expected; in addition to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral & written). Must possess an adequate business-like person appearance.

Required Compliance Courses

Bank Secrecy Act / Anti-Money Laundering and OFAC training that pertain to the position at Destinations CU and other courses as directed by Management / Compliance.

Must have a positive credit standing and be eligible for bonding.

Qualified applicants can send their resume to employment@destinationscu.org

Careers

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BRANCH UPDATE: Effective Monday January 10th, our branch lobbies will be temporarily closed. Our main location on Satyr Hill Road will operate via DRIVE THRU only. No lobby access.Read more