Careers
Since 1935,
Destinations Credit Union has operated as a not-for-profit, member-owned and
operated financial institution. Destinations Credit Union exists to promote
thrift and a source of low-cost credit for individual members. In essence, our
only reason for being is to help our members do better financially.
Are you ready to join us on our mission?
Core Values Guide Us
● Passionate – about our members and their financial well-being and about the credit union difference
● Respectful – giving and receiving respect in all our dealings with members and co-workers
● Exceeding Expectations – going above and beyond what is called for in any given situation
● Forward Thinking/Visionary – a proactive approach to members’ needs and becoming comfortable with the uncomfortable
Open Positions
General Summary
Responsible for providing exceptional member service, banking solutions that will deepen existing members relationships with Destinations CU and generating revenue. Provides answers to routine inbound call inquiries regarding the credit union’s products, services, and promotions. Provides over the phone member advice, explore opportunities to cross-sell the best suitable products and services, and evaluates their financial needs in every interaction to generate loan business that in turn will assist our members in meeting their financial goals. In addition, performs routine savings, checking, and loan account transactions with members.
Major Duties & Responsibilities
Requirements
Education & Experience
A High School Diploma or equivalent is required, college is preferred. Bilingual English & Spanish is preferred Must have a minimum of three (3) years of experience in member service, call center environment, general knowledge of consumer lending. Prior sales experience and knowledge of IRA rules and regulations is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.
Interpersonal Skills
A significant level of trust and diplomacy is required, in additions to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral, written). Must possess an adequate business-like personal presentation.
Required Compliance Courses
Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.
Must have a positive credit rating and be eligible for bonding.
Qualified applicants can send their resume to employment@destinationscu.org
General Summary
Responsible for providing exceptional member service and banking solutions that will deepen member relationships with Destinations CU and generating revenue. Provides one-on-one member advice, explores opportunities to cross-sell the best suitable products and services, and evaluates member financial needs during every interaction to generate loan business that in turn will assist our members in meeting their financial goals.
Addresses all Member’s requests, inquiries, and ensures all applicable documentation is completed in an accurate and timely manner. In addition, performs routine savings, checking and loan account transactions for members.
Major Duties & Responsibilities
- Actively promotes a need-based sales and service culture as outlined by Destinations CU mission, vision, and values, while always providing a stellar member experience.
- Represents the Credit Union in a professional manner and maintains positive member relations by providing guidance and relevant information related to features and benefits of all products and services offered by Destinations credit union.
- Observes all required verification protocols, obtains the appropriate documentation to remain BSA and Patriot Act compliant.
- Strictly performs the member verification process per Destinations MIP on every interaction, prior to initiating any requests or transactions.
- Establishes new memberships and opens new shares with same day funding.
- Performs the new member onboarding on all recently established memberships within the established time frames, keeping track of all products and services cross-sold.
- Performs IRA transactions such as opens accounts, close accounts, add funds, and completing withdraws.
- Interviews potential borrowers to determine the viability of a loan request. Self-initiates loan applications, analyzes the information and supporting documents gathered based on the credit union’s policy. Prepares and submits loan files for processing.
- Provides updates regarding the status of a submitted loan applications.
- Able to process transactions for members in person or via telephone, including but not limited to deposits, withdrawals, transfers, and loan payments.
- Must balance cash drawer daily and assist in branch settlement as needed. Will locate and correct discrepancies as they occur.
- Maintains close communication and collaboration with Business Relationship Manager and maintains the existing relationship with Northwest Hospital.
- Represents Destinations Credit Union in public events as appropriate in its relationship with Members and local Community.
- Interviews borrowers to confirm loan amounts, purposes, and possible collaterals to determine the viability of a loan request. Provides guidance and relevant information relating features and benefits of each product.
- Process self – initiated loan applications; analyzes the information and supporting documents gathered based on the credit union’s policy. Prepares and submits loan files for underwriting.
- Contacts members to inform loan application outcomes, next steps and to prepare and deliver loan documents for signature as well as adverse action letters; executes closing of loans and disbursements of all approved applications.
- Implements outreach initiatives related to consumer loan products to develop new lending business and to increase/ expand product penetration. In addition, cross-sells ancillary products including but not limited to Credit Life/Disability, GAP, MRC; in addition, updates tracking system promptly.
- Responsible for the thorough knowledge of all Destinations CU products, services, policies, and procedures. Keeps abreast on trends, changes, & / or promotions by attending and participating in meetings.
- Performs other job-related duties as assigned by the Business Relationship Manager and / or the VP of Branch Operations.
Requirements
A High School Diploma or equivalent required, College is preferred. Bilingual English & Spanish is preferred. Must have a minimum of three (3) years of experience in Member Service, general knowledge of consumer loan processing, and proven track of meeting goals and deadlines is required. Ability to effectively manage multiple priorities requiring attention to detail. Knowledge of IRA rules and regulations. Prior sales experience is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.
Interpersonal Skills
Strong interpersonal skills are essential, including maintaining positive relationships and excellent internal and external member service abilities which may require some discussion. Must have strong organizational skills, be flexible, detail oriented, self – motivated, and work independently. Work may involve influencing others A significant level of trust and diplomacy is required, in addition to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral, written). Must possess an adequate business- like personal presentation.
Required Compliance Courses
Bank Secrecy Act / Anti-Money Laundering and OFAC training that pertain to the position at Destinations CU and other courses as directed by Management / Compliance.
Must have a positive credit standing and be eligible for bonding.
General Summary
Major Duties & Responsibilities
Requirements
Education & Experience
A High School Diploma or equivalent is required, college is preferred. Bi-lingual English and Spanish is preferred. Must have a minimum of six (6) months experience in Customer / Member Service and cash handling. Prior sales experience is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.
Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact in providing assistance and information. Must be well organized, a team player, and have the ability to multitask. Excellent communication skills (oral & written) are required. Must possess an adequate business-like personal appearance.
Required Compliance Courses
Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.
Must have a positive credit rating and be eligible for bonding.
Qualified applicants can send their resume to employment@destinationscu.org
General Summary
Responsible for providing exceptional member service, banking solutions that will deepen member relationships with Destinations CU and generating revenue. Provides one-on-one member advice, explores opportunities to cross-sell the best suitable products and services, and evaluates their financial needs in every interaction to generate loan business that in turn will assist our members in meeting their financial goals. In addition, performs routine savings, checking and loan account transactions for members.
Major Duties & Responsibilities
Requirements
Education & Experience
A High School Diploma or equivalent required, college is preferred. Bilingual English & Spanish is preferred. Must have a minimum of three (3) years of experience in member service and general knowledge of consumer lending. Knowledge of IRA rules and regulations. Prior sales experience is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.
Interpersonal Skills
A significant level of trust and diplomacy is required, in additions to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral, written). Must possess an adequate business-like personal presentation.
Required Compliance Courses
Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.
Must have a positive credit rating and be eligible for bonding.
Qualified applicants can send their resume to employment@destinationscu.org