Major Duties & Responsibilities

• Performs routine member transactions, including but not limited to deposits, withdraws, loan payments, cash advances, transfers, and check cashing (verifying negotiability) for members in person and via the telephone.
• Actively promotes the needs-based sales and service culture set forward by Destinations CU mission, vision, and core values. Always providing an exceptional member experience.
• Evaluates members financial needs, creates the necessary awareness, and actively looks for opportunities to generate referrals with cross-selling of all Destinations CU products and services.
• Conducts daily settlement of individual cash drawer and other transactions, making sure that all items are in balance. Locates and corrects any discrepancies.
• Assists members with payroll direct deposit inquiries. Verifies contact information is updated.
• Complies will a federal, state, and organizational policies, procedures, and processes including but not limited to the Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and robbery procedures.
• Adheres strictly to the member verification process per Destinations CU Member Identification Program (MIP) with every member interaction, prior to conducting any transactions.
• May assist with ATM settlement and cash shipment process.
• Must work a minimum of two (2) Saturday shifts per month.
• Performs other job-related duties as assigned by the Branch Manager and/or the VP of Branch Operations.

Requirements

Education & Experience

A High School Diploma or equivalent is required, college is preferred. Bi-lingual English and Spanish is preferred. Must have a minimum of six (6) months experience in Customer / Member Service and cash handling. Prior sales experience is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact in providing assistance and information. Must be well organized, a team player, and have the ability to multitask. Excellent communication skills (oral & written) are required. Must possess an adequate business-like personal appearance.

Required Compliance Courses

Bank Secrecy Act / Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by Management and Compliance.

Must have a positive credit rating and be eligible for bonding.

Qualified applicants can send their resume to employment@destinationscu.org or please fill out the form below.

General Summary

Responsible for providing exceptional member service, banking solutions that will deepen member relationships with Destinations CU and generating revenue. Provides one-on-one member advice, explores opportunities to cross-sell the best suitable products and services, and evaluates their financial needs in every interaction to generate loan business that in turn will assist our members in meeting their financial goals. In addition, performs routine savings, checking and loan account transactions for members.

Major Duties & Responsibilities

• Actively promotes a need-based sales and service culture as outlined by Destinations CU mission, vision, and values, while always providing a stellar member experience.
• Represents the Credit Union in a professional manner and maintains positive member relations by providing guidance and relevant information related to features and benefits of all products and services offered by Destinations credit union.
• Observes all required verification protocols, obtains the appropriate documentation to remain BSA and Patriot Act compliant.
• Strictly performs the member verification process per Destinations MIP on every interaction, prior to initiating any requests or transactions.
• Establishes new memberships and opens new shares with same day funding.
• Performs the new member onboarding on all recently established memberships within the established time frames, keeping track of all products and services cross-sold.
• Performs IRA transactions such as opens accounts, close accounts, add funds, and completing withdraws.
• Interviews potential borrowers to determine the viability of a loan request. Self-initiates loan applications, analyzes the information and supporting documents gathered based on the credit union’s policy. Prepares and submits loan files for processing.
• Provides updates regarding the status of a submitted loan applications.
• Implements outreach efforts regarding consumer loan products to develop new and increase / expand lending product penetration.
• Able to process transactions for members in person or via telephone, including but not limited to deposits, withdrawals, transfers, and loan payments.
• Must balance cash drawer daily and assist in branch settlement as needed. Will locate and correct discrepancies as they occur.
• Performs other job-related duties as assigned by the Branch Manager and / or the VP of Branch Operations.
• Must be able to work a minimum of two Saturday shifts per month.

Requirements

Education & Experience

A High School Diploma or equivalent required, college is preferred. Bilingual English & Spanish is preferred. Must have a minimum of three (3) years of experience in member service and general knowledge of consumer lending. Knowledge of IRA rules and regulations. Prior sales experience is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.

Interpersonal Skills

A significant level of trust and diplomacy is required, in additions to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral, written). Must possess an adequate business-like personal presentation.

Required Compliance Courses

Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.

Must have a positive credit rating and be eligible for bonding.

Qualified applicants can send their resume to employment@destinationscu.org or please fill out the form below.

General Summary

Responsible for providing exceptional member service, banking solutions that will deepen existing members relationships with Destinations CU and generating revenue. Provides answers to routine inbound call inquiries regarding the credit union’s products, services, and promotions. Provides over the phone member advice, explore opportunities to cross-sell the best suitable products and services, and evaluates their financial needs in every interaction to generate loan business that in turn will assist our members in meeting their financial goals. In addition, performs routine savings, checking, and loan account transactions with members.

Major Duties & Responsibilities

• Actively promotes a need-based sales and service culture as outlined by Destinations CU mission, vision, and values while always providing a stellar member experience.
• Represents the Credit Union in a professional manner and maintains positive member relations by providing guidance and relevant information related to features and benefits of all products and services offered by Destinations credit union.
• Observes all required verification protocols, obtains the appropriate documentation to remain BSA and Patriot Act compliant.
• Strictly performs the member verification per Destinations MIP on every interaction, prior to initiating any requests or transactions.
• Performs the review of all new memberships recently established while observing the appropriate time frames.
• Keeps track of all products and services cross-sold.
• Interviews potential borrowers to determine the viability of a loan request. Self-initiates loan applications, analyzes the information and supporting documents gathered based on the credit union’s policy. Prepares and submits loan files for processing.
• Provides updates regarding the status of a submitted loan applications.
• Implements outreach efforts regarding consumer loan products to develop new and increase / expand lending product penetration.
• Able to process transactions for members via telephone, including but not limited to transfers, loan payments and new share opening with same day funding.
• Performs other job-related duties as assigned by the Call Center Supervisor or any member of Senior Management.
• Must be able to work a minimum of two Saturday shifts per month.

Requirements

Education & Experience

A High School Diploma or equivalent is required, college is preferred. Bilingual English & Spanish is preferred. Must have a minimum of three (3) years of experience in member service, call center environment, general knowledge of consumer lending. Prior sales experience and knowledge of IRA rules and regulations is preferred. Must possess effective written and verbal communication skills. Must be adept in operating standard office equipment, specifically a computer, and must have a working knowledge of Microsoft Office products.

Interpersonal Skills

A significant level of trust and diplomacy is required, in additions to normal courtesy and tact in providing assistance and information. Excellent communication skills (oral, written). Must possess an adequate business-like personal presentation.

Required Compliance Courses

Bank Secrecy Act/ Anti-Money Laundering and OFAC training requirements that pertain to the position at Destinations CU and other courses as directed by management.

Must have a positive credit rating and be eligible for bonding.

Qualified applicants can send their resume to employment@destinationscu.org or please fill out the form below.